Help

Privacy Policy

Bonding Buddies Privacy Policy

Last Updated: 09-28-2023

At Bonding Buddies, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us through our website and related services.

  • Information We Collect

We collect information that you provide directly when you interact with our website or services. This information may include:

  1. Contact information, such as your name, email address, and phone number.
  2. Purchase data, including details of products you have purchased.
  3. Billing and payment information.
  4. Shipping information.
  5. Comments, feedback, or questions you submit to us.
  • Use of Information

We use the collected information to:

  1. Process your orders and provide our services.
  2. Communicate with you about your order, product updates, and promotions.
  3. Personalize your experience on our website and improve our products and services.
  4. Maintain internal records and fulfill legal obligations.
  • Data Protection

We take measures to protect your personal data and ensure its security. We use appropriate technical and organizational sefurity measures to protect information against unauthorized access, disclosure, or alteration.

  • Information Sharing

We do not share your personal data with third parties except in the following cases:

Service providers who need access to the information to provide services on our behalf (e.g., payment processors).

Complying with legal obligations, such as responding to legal requests, protecting our legal rights, or complying with a court order.

  • Cookies and Similar Technologies

We use cookies and similar technologies to enhance the user experience on our website.

You can manage your cookie preferences in your browser settings.

  • Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be communicated through our website.

  • Contact

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please contact us at info@bondingbuddies.com Thank you for trusting Bonding Buddies for your personalized product needs. Your privacy is important to us, and we are cormitted to protecting your personal data.

Return Policies

Bonding Buddies Return Policies

  • Quality Guarantee:

• We take pride in the quality of our personalized products. If you receive a defective item or one that doesn't meet our quality standards, please contact us within 15 days of receipt for a replacement or refund.

  • Limited Changes:

• We allow limited changes for typographical or design corrections. Please get in touch with us within 7 days of receipt to request changes.

  • Business Error:

• If we make an error in customization or production, we'll correct it at no additional cost to you.

  • Final Sale on Personalized Products:

• Personalized products are considered final sale due to their unique nature. We do not accept returns unless there are quality issues.

  • Documentation of Customization:

• We document all customization specifications to maintain clarity in your order.

  • Open Communication:

• If you have concerns, please reach out. We're here to assist you in finding a satisfarton. solution.

Shipping Policies

At Bonding Buddies, we are always looking for ways to enhance our services to provide the best possible experience for our customers. We have adjusted our shipping process to provide a faster estimated delivery time, now within a range of approximately 12 to 15 days.

Here's how it works:

  • Step t: Custom Design (3 Days)

Once you Blace an order for a personalized product, our talented team gets to work on creating a unique and special design just for you. This takes around 3 days to ensure that your product is perfect.

  • Step 2; Graphic Print or Embroidery (5-7 Days)

After completing the design, your product moves on to the graphic print or embroidery process, depending on your specifications. This step can take 5-7 days to ensure that every detail is accurate and the quality is top-notch.

  • Step 3: Standard Shipping (4-5 Days)

Once your product is ready, we ship it to your address. We have switched to standard shipping, which takes approximately 4-5 days to reach your hands.

In total, from the moment you place your order until you receive your personalized product from Bonding Buddies, you can expect the entire process to take approximately 12 to 15 days.

We appreciate your patience and trust in us as we work to provide you with high-quality products and faster delivery. If you have any questions or need more information, please don't hesitate to contact us. We are here to make your experience with Bonding Buddies the best it can be.

Thank you for choosing us to strengthen the bonds with your beloved four-legged friends!